Forgotten login information

Receive account information

If you have forgotten your account number or password for this, you can fill in the fields below. We will then send the information to the e-mail address, which is applied to the individual account. If this email address is no longer in use, please contact our support.

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Receive product information

If you have forgotten your username or password for e.g. your FTP account or MySQL Database, you can recover the information by entering your product below.
We will then send the information to the e-mail address attached to the product account.

 

Lost 2-factor login

If you have lost access to your 2-factor login unit, you can recreate it in two ways.

a. Set up unit again

If you have saved your key from when you set up your 2-factor unit, you can simply set up the unit again by using the same key. This is done on the unit.

b. Remove 2-factor login from your account

If you wish to remove 2-factor login, please fill out the information below, we will then send you a text message code, which you need to enter. Once this is done, you can log in to your account without 2-factor login.